Knowledgebase

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 Backup

Backup CPanel Backup is referring to the copying and archiving of computer data so it may be...

 Directory Privacy

Directory Privacy This feature allows you to protect specific directories in your cPanel...

 Email - Fowarders

Fowarders This interface allows you configure an email address to forward copies of incoming...

 Email Account Setting

Email Account This interface allows you to add and manage email accounts for your domains....

 Email Routing

Email Routing This interface allows you to route a domain's incoming mail to a specific server....

 Failed to add additional domain to my cpanel account

Issue:You are trying to add additional domain to your cPanel account. However, you are not able...

 Failed to connect to mysql database using 'localhost'

Issue: 1. Failed to connect to mysql database. 2. Cannot connect to MySQL database after...

 How can i access my cpanel account when my network does not allow connection to port 2083?

cPanel default port is alwasy 2083. However, we do notice that some of our customers are sitting...

 How can I change PHP version?

Issue: I cannot access my website. It seesm like there function that i used is not available in...

 How do I access cPanel?

cPanel can be accessed by using either of the URLs below:   www.yourdomain.com/cpanel...

 How do I backup my cPanel account?

Login to cPanel. Locate and click on the "Backup Wizard" icon within the "Files" category....

 How do I change my cPanel Password?

Issue:You find that your password is not secured and would like to change it.Solutions: Please...

 How do I change my cPanel theme?

Login to cPanel. Locate and click on the "Change Style" icon located in the "Preferences"...

 How do I change my language in cPanel?

Login to cPanel. Locate and click on the "Change Language" icon under the "Preferences"...

 How do I find my MySQL version?

Login to cPanel In the "General Information" section on the right page , click the "Server...

 How do I find my PHP version?

Login to cPanel In the "General Information" section on the right page , click the "Server...

 How do I interpret access logs?

When viewing an access log, there are many different statistics to consider: Unique Visitor -...

 How do I see how much disk space I am using?

Login to cPanel. Locate the "Statistics" column on the right of the page and find the row...

 How do I transfer my website?

If you've grown tired of your old host and decided to make the switch to us, the first step is to...

 How do I update my contact information?

Login to cPanel. Locate and click on the "Contact Information" icon in the "Preferences"...

 How do I use the File Manager?

Login to cPanel Locate and click on the "File Manager" icon from within the "Files" category....

 How long does it take to transfer an account?

Depending on the size of your account, it may take anywhere from an hour to 24 hours to...

 How to add A Record in cPanel using DNS Zone Editor?

A Record is a DNS record and is used to point a domain or subdomain to an IP address. You can add...

 How to add additional domain in my cPanel account?

What is Addon Domain?Addon domain function inside cPanel gives users the ability to...

 How to change account global PHP value?

1. Login to your C-Panel account and scroll down to “Software” Tab. Click on "Select PHP Version"...

 How to change my account PHP version?

1. Login to your C-Panel account and scroll down to “Software” Tab. Click on "Select PHP Version"...

 How to configure Attracta

What is Attracta ?Attracta is the largest search engine optimization service in the world,...

 How to create .htaccess file

There is a possibility that the .htaccess file does not exist in your cPanel by default.Good...

 How to create redirect in my cPanel account?

What is redirection? The Redirects interface allows you to send all the visitors of a domain or...

 How to enable or disable Mod Security?

What is ModSecurity? ModSecurity is an apache module that provide a mechanism to protect your...

 How to enable or disable PHP extention?

1. Login to your C-Panel account and scroll down to “Software” Tab. Click on "Select PHP Version"...

 How to Install Free SSL Certificate

Below are the steps that can be follow to activate Free SSL Certificate for each of your domain...

 How to transfer from my old cPanel Account?

Issue:You are borred or have decide to switch to our hosting services. Since your previous...

 I can't login to cPanel

Ensure that caps lock is off, and that you are completely sure what your cPanel password is. If...

 I cannot see my .htaccess file

Issue: You are not able to see your .htaccess file when you access your directory using File...

 Sub Domain

Subdomain This interface allows you to create and manage subdomains for your cPanel account. A...

 What do my cPanel stats mean?

Within cPanel, there are numerous statistics listed on the left of the screen.   Main Domain...

 What is bandwidth?

Bandwidth is the amount of data that is allowed to be transferred in and out of an account during...

 What is disk space?

Disk space is the amount of data allocated the a specific client. For instance, if a client is...

 What is website hosting?

Web hosting is a service where a client rents disk space space on a server. Some advantages to...

 What's the fastest way to transfer files?

The File Manager is good if you need to upload just a couple of files quickly, but if you are...

 Where can i find the correct database server for my cPanel account?

We have setup our web hosting servers a little bit different compare to other hosting provider....