Articles

 Backup

Backup CPanel Backup is referring to the copying and archiving of computer data so it may be used to restore the original after a data loss event....

 Directory Privacy

Directory Privacy This feature allows you to protect specific directories in your cPanel account's files. If you enable this feature, the system...

 Email - Fowarders

Fowarders This interface allows you configure an email address to forward copies of incoming emails to another address. This is useful if, for...

 Email Account Setting

Email Account This interface allows you to add and manage email accounts for your domains.   Add an Email Address: 1. Login CPanel, find the...

 Email Routing

Email Routing This interface allows you to route a domain's incoming mail to a specific server. Changes that you make to a domain's MX (Mail...

 Failed to add additional domain to my cpanel account

Issue:You are trying to add additional domain to your cPanel account. However, you are not able to do so as you receive error message as per below:...

 Failed to connect to mysql database using 'localhost'

Issue: 1. Failed to connect to mysql database. 2. Cannot connect to MySQL database after successfully import database from other server....

 How can i access my cpanel account when my network does not allow connection to port 2083?

cPanel default port is alwasy 2083. However, we do notice that some of our customers are sitting in the network where access to ports other then 80...

 How do I access cPanel?

cPanel can be accessed by using either of the URLs below:   www.yourdomain.com/cpanel www.yourdomain.com:2082 www.yourdomain.com:2083...

 How do I backup my cPanel account?

Login to cPanel. Locate and click on the "Backup Wizard" icon within the "Files" category. Click on the "Backup" button. Select to do...

 How do I change my cPanel Password?

Issue:You find that your password is not secured and would like to change it.Solutions: Please take note that there two possible ways for you to...

 How do I change my cPanel theme?

Login to cPanel. Locate and click on the "Change Style" icon located in the "Preferences" category. On the next page, simply select the...

 How do I change my language in cPanel?

Login to cPanel. Locate and click on the "Change Language" icon under the "Preferences" category. Select the language you want to use...

 How do I find my MySQL version?

Login to cPanel In the "General Information" section on the right page , click the "Server  Information" . This is your MySQL version.

 How do I find my PHP version?

Login to cPanel In the "General Information" section on the right page , click the "Server  Information" . This is your PHP version.

 How do I interpret access logs?

When viewing an access log, there are many different statistics to consider: Unique Visitor - Each unique visitor represents a different visitor...

 How do I see how much disk space I am using?

Login to cPanel. Locate the "Statistics" column on the right of the page and find the row labeled "Disk Usage". This shows you how much disk...

 How do I transfer my website?

If you've grown tired of your old host and decided to make the switch to us, the first step is to signup for a web hosting package and mark your...

 How do I update my contact information?

Login to cPanel. Locate and click on the "Contact Information" icon in the "Preferences" category. Fill in the required information and...

 How do I use the File Manager?

Login to cPanel Locate and click on the "File Manager" icon from within the "Files" category. You will be redirected to the File Manager,...

 How long does it take to transfer an account?

Depending on the size of your account, it may take anywhere from an hour to 24 hours to successfully transfer all of your data from your old host...

 How to add A Record in cPanel using DNS Zone Editor?

A Record is a DNS record and is used to point a domain or subdomain to an IP address. You can add "A Record" using the cPanel Zone Editor option.1....

 How to add additional domain in my cPanel account?

What is Addon Domain?Addon domain function inside cPanel gives users the ability to add,edit,delete and manage additional domains within the same...

 How to change account global PHP value?

1. Login to your C-Panel account and scroll down to “Software” Tab. Click on "Select PHP Version" and you will navigate to a new page. 3. Click...

 How to change my account PHP version?

1. Login to your C-Panel account and scroll down to “Software” Tab. Click on "Select PHP Version" and you will navigate to a new page. 3. In...

 How to configure Attracta

What is Attracta ?Attracta is the largest search engine optimization service in the world, providing a free selection of search engine...

 How to create .htaccess file

There is a possibility that the .htaccess file does not exist in your cPanel by default.Good thing that you can easily create a custom one in under...

 How to create redirect in my cPanel account?

What is redirection? The Redirects interface allows you to send all the visitors of a domain or particular page to a different URL. For example,...

 How to enable or disable Mod Security?

What is ModSecurity? ModSecurity is an apache module that provide a mechanism to protect your websites from various web attacks. It is used to...

 How to enable or disable PHP extention?

1. Login to your C-Panel account and scroll down to “Software” Tab. Click on "Select PHP Version" and you will navigate to a new page. 3. In...

 How to transfer from my old cPanel Account?

Issue:You are borred or have decide to switch to our hosting services. Since your previous hosting providers also using cPanel account, you would...

 I can't login to cPanel

Ensure that caps lock is off, and that you are completely sure what your cPanel password is. If too many failed login attempts are made, you will...

 I cannot see my .htaccess file

Issue: You are not able to see your .htaccess file when you access your directory using File Manager, but able to see it when using FTP...

 Sub Domain

Subdomain This interface allows you to create and manage subdomains for your cPanel account. A subdomain is a subsection of your website that...

 What do my cPanel stats mean?

Within cPanel, there are numerous statistics listed on the left of the screen.   Main Domain - The primary domain name associated with your...

 What is bandwidth?

Bandwidth is the amount of data that is allowed to be transferred in and out of an account during any given period (usually 1 month).  For...

 What is disk space?

Disk space is the amount of data allocated the a specific client. For instance, if a client is allocated 2GB (2,000MB) of disk space, then he or...

 What is website hosting?

Web hosting is a service where a client rents disk space space on a server. Some advantages to renting web space as opposed to setting up your own...

 What's the fastest way to transfer files?

The File Manager is good if you need to upload just a couple of files quickly, but if you are uploading hundreds or even thousands of files at...

 Where can i find the correct database server for my cPanel account?

We have setup our web hosting servers a little bit different compare to other hosting provider. This is to make sure that our servers are in...